Shipping & Returns
All the products we sell are custom engraved to your specifications. Once engraved these products cannot be returned for a refund as they cannot be re-engraved and sold a second time. Therefore, we do not accept returns on engraved products. If you buy blank products with no engraving and you wish to return those you may do so. You are responsible for the return shipping costs and all items must be returned in new condition in the same packaging in which you received them. To return blank items please obtain an RMA number before sending the products back to us.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.