Due to the nature of custom engraving we are unable to offer returns on products that have been engraved to your specifications. Once engraved these products cannot be re-sold if returned. We do send digital proofs to you before engraving and we won't engrave your product until we have your approval on the digital proof. If you've order blank products from us you have 30 days to return those. They must be returned in the original packaging and the original condition in which they were shipped out. Once we receive and inspect your return we will issue a refund less the original shipping cost to your location. If you have any questions on our return policy please give us a call at 720-399-7083 and we'd be happy to discuss it with you.